Shipping & Returns

We want getting Happy Cluck to your flock to be easy and worry-free. Here's everything you need to know about shipping, returns, and our guarantee.

Order Processing

Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). You'll receive a confirmation email when your order is placed and a second email with tracking once it ships.

Shipping Rates & Delivery

• Every subscription ships free - always.
• One-time orders over $45 ship free. One-time orders under $45 ship at a flat $8 standard rate.
• Standard transit typically takes 3-7 business days within the continental United States after processing. Delivery windows are estimates and not guaranteed, and may be affected by carrier delays, weather, or peak periods.

Tracking Your Order

Once your order ships, use the tracking link in your shipping confirmation email to follow its progress. If your tracking hasn't updated in several business days, email support@happycluck.com and we'll look into it.

Lost or Damaged Packages

If your order arrives damaged, or tracking shows delivered but you can't locate it, contact us within 14 days of the delivery date with your order number and a photo (if applicable). We'll make it right with a replacement or refund.

60-Day Happy Flock Guarantee

We stand behind every product. Feed the whole pouch: if your flock isn't visibly happier within 60 days of delivery, email support@happycluck.com and we'll refund every penny - empty pouch and all. No need to ship anything back to qualify.

Guarantee terms: applies to your first order of a product, up to 2 pouches or bottles per product, for purchases made directly at happycluck.com.

Returns & Refunds

• To start a return or refund, email support@happycluck.com with your order number and the reason. Our team will guide you through the next steps.
• Approved refunds are issued to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or card issuer.
• For hygiene and safety reasons, we handle opened consumable products under our guarantee rather than requiring a physical return.

Subscriptions

Manage your Subscribe & Save deliveries any time - skip, swap, change cadence, pause, or cancel - from your account page, or email support@happycluck.com and we'll take care of it promptly. Changes apply to future shipments; orders already processed may not be cancellable.

Address Changes & Cancellations

Need to change an address or cancel before your order ships? Email us as soon as possible and we'll do our best to catch it before it leaves our facility. Once an order has shipped, we're unable to modify it in transit.

Questions?

We're here to help - email support@happycluck.com and a real keeper on our team will get back to you within one business day.